| Table of Contents | |
| Introduction: Fasten your Seatbelt A Word from the Master Trainer | 03 |
| Key 1. Understand Why You Sell Cars How Passion for Selling Cars Makes You Successfu | 06 |
| Key 2. Determine What You Believe How to Transfer Your Belief in Yourself and Your Product to Customers | 10 |
| Key 3. Establish Trust and Rapport How to Get People to Buy From You | 17 |
| Key 4. Talk So People Will Listen How to Identify the Way People Think and Make Decisions | 29 |
| Key 5. Follow the Road to the Sale How to Prospect and Increase Your Sales | 40 |
| Key 6. Go Where the Customer Wants to Go How to Ask the Right Questions and Close the Sale | 50 |
| Key 7. Start Your Engine A 28-Day Action Plan for Increasing the “Stick Factor” | 62 |
| Appendix | 69 |
